{"id":4349,"date":"2022-06-16T05:13:38","date_gmt":"2022-06-16T05:13:38","guid":{"rendered":"https:\/\/cancan.com\/?page_id=4349"},"modified":"2022-06-19T23:30:34","modified_gmt":"2022-06-19T23:30:34","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/cancan.com\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4349\" class=\"elementor elementor-4349\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f3d2526 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"f3d2526\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9119bf4\" data-id=\"9119bf4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98b8238 elementor-widget elementor-widget-heading\" data-id=\"98b8238\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-family: var( --e-global-typography-primary-font-family ), Sans-serif;font-size: 65px;font-style: normal;font-weight: 900\">For International Students<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49377e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49377e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eb67067\" data-id=\"eb67067\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35e365e elementor-widget elementor-widget-heading\" data-id=\"35e365e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Withdrawal and Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19ceba0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19ceba0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4783c99\" data-id=\"4783c99\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5eb29f elementor-widget elementor-widget-text-editor\" data-id=\"a5eb29f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Learners must notify the College of their cancellation in writing and return their original fees receipt before we refund their fees.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baf1dc8 elementor-widget elementor-widget-text-editor\" data-id=\"baf1dc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><u>CANTERBURY COLLEGE REFUND POLICY <\/u>is that, unless covered by the statutory protection (summarised below) provided by the Code and the NZQA Rules, except at the discretion of management, no refunds will be made to learners for any other reason. Refund requests involving, for example, the serious illness or death of the learner, parent or grandparent, sibling, spouse or child in the immediate family will always be considered.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9686e1 elementor-widget elementor-widget-text-editor\" data-id=\"c9686e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>\u00a0<b>Domestic learners <\/b>are entitled to a refund if they withdraw from a programme or training scheme as per section 235 of the Education Act 1989, and the course is of three months\u2019 duration or more and the withdrawal occurs up to the end of the eighth day after the start of a course. In such cases the private training establishment (PTE) must refund an amount equal to the sum of the amount paid less a deduction of the lesser of 10 per cent of the fees paid or $500<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76effa4 elementor-widget elementor-widget-text-editor\" data-id=\"76effa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>\u00a0<b>International learners\u00a0<\/b>are entitled to a refund as follows:<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d9327c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d9327c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97891fd\" data-id=\"97891fd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6fa80bf elementor-widget elementor-widget-toggle\" data-id=\"6fa80bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1171\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1171\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Courses of three calendar months or more <\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1171\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1171\"><p>If the course is of three months duration or more and the withdrawal occurs up to the end of the tenth working day after the first day on which the PTE requires the student to attend the establishment:<\/p><p>In such cases Canterbury College may deduct up to 25 per cent of the fees paid, provided the PTE incurred costs to this amount and can justify these costs.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1172\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1172\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Courses of five weeks or more but less than three calendar months <\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1172\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1172\"><p>If the course is of five weeks or more but less than three months and the withdrawal occurs up to the end of the fifth day after the start of the course:<\/p><p>In such cases, Canterbury College must pay an amount equal to the fees paid less a deduction of 25 per cent.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1173\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1173\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Courses of under five weeks <\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1173\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1173\"><p>If the course is under five weeks and the withdrawal occurs up to the end of the second day after the start of the course:<\/p><p>In such cases, Canterbury College must pay an amount equal to the fees paid less a deduction of 50 per cent. However, if two days constitutes the full amount of tuition paid for by the student, the PTE may retain 100 per cent of the payment<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76f5fcb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76f5fcb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8cdc12f\" data-id=\"8cdc12f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f0586b elementor-widget elementor-widget-image\" data-id=\"3f0586b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"704\" src=\"https:\/\/cancan.com\/wp-content\/uploads\/2022\/06\/fee-refund-flow-chart-1024x704.gif\" class=\"attachment-large size-large wp-image-4435\" alt=\"\" srcset=\"https:\/\/cancan.com\/wp-content\/uploads\/2022\/06\/fee-refund-flow-chart-1024x704.gif 1024w, https:\/\/cancan.com\/wp-content\/uploads\/2022\/06\/fee-refund-flow-chart-300x206.gif 300w, https:\/\/cancan.com\/wp-content\/uploads\/2022\/06\/fee-refund-flow-chart-768x528.gif 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e8955de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e8955de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec500ba\" data-id=\"ec500ba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1818543 elementor-widget elementor-widget-menu-anchor\" data-id=\"1818543\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"complaints-process\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e0fb32 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e0fb32\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad30839\" data-id=\"ad30839\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c71249 elementor-widget elementor-widget-heading\" data-id=\"1c71249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">What do I do if something goes wrong?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8e8656d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e8656d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-726e3bc\" data-id=\"726e3bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f79b7e elementor-widget elementor-widget-text-editor\" data-id=\"0f79b7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe International Learner Contract Dispute Resolution Scheme (DRS) will resolve contractual and financial disputes between international learners and education providers. The DRS will better support and care for international learners in New Zealand.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4fbef elementor-widget elementor-widget-text-editor\" data-id=\"4b4fbef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><span style=\"font-weight: normal;\"><u>The complaints process <\/u><\/span><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d17fac7 elementor-widget elementor-widget-text-editor\" data-id=\"d17fac7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your first step in making a complaint is to discuss it with Reception, or your tutor. In most cases, they will be able to resolve the problem to your satisfaction.<\/p><p>If you are not satisfied you may contact the Director of Studies, or the Principal to try to find a satisfactory solution.<\/p><p>If your complaint is still not resolved, you should contact NZQA, who will listen to, and assess your complaint. NZQA has developed a student-focused brochure with contact information. The brochure, which is part of the Appendix, can also be downloaded at\u00a0<a style=\"font-size: 14px; background-color: #ffffff;\" href=\"https:\/\/www.nzqa.govt.nz\/assets\/Providers-and-partners\/Code-of-Practice\/int-students-make-a-complaint-updated.pdf\" target=\"_blank\" rel=\"noopener\">http:\/\/www.nzqa.govt.nz\/assets\/Providers-and-partners\/Code-of-Practice\/int-learners-make-a-complaint-updated.pdf<\/a><\/p><p><span style=\"font-size: 14px; color: var( --e-global-color-text );\">If the complaint is about your fees or a refund, NZQA will refer it to the Dispute Resolution Scheme operator, iStudent Complaints (who have been appointed to this role by the Ministry of Education). Information about the Dispute Resolution Scheme operator can be found at:\u00a0<\/span><a style=\"font-size: 14px; background-color: #ffffff;\" href=\"https:\/\/www.fairwayresolution.com\/istudent-complaints\" target=\"_blank\" rel=\"noopener\">http:\/\/www.fairwayresolution.com\/ilearner-complaints<\/a><\/p><p><span style=\"font-size: 14px; color: var( --e-global-color-text );\">If you need more information on the complaints process, ask at Reception\u2019 or contact NZQA on 0800 697 296.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>For International Students Withdrawal and Refund Policy Learners must notify the College of their cancellation in writing and return their original fees receipt before we refund their fees. CANTERBURY COLLEGE REFUND POLICY is that, unless covered by the statutory protection (summarised below) provided by the Code and the NZQA Rules, except at the discretion of [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4349","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/cancan.com\/index.php\/wp-json\/wp\/v2\/pages\/4349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cancan.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cancan.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cancan.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/cancan.com\/index.php\/wp-json\/wp\/v2\/comments?post=4349"}],"version-history":[{"count":22,"href":"https:\/\/cancan.com\/index.php\/wp-json\/wp\/v2\/pages\/4349\/revisions"}],"predecessor-version":[{"id":4519,"href":"https:\/\/cancan.com\/index.php\/wp-json\/wp\/v2\/pages\/4349\/revisions\/4519"}],"wp:attachment":[{"href":"https:\/\/cancan.com\/index.php\/wp-json\/wp\/v2\/media?parent=4349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}