Important Policies

Terms and Conditions

Canterbury College has agreed to observe and be bound by the Education (Pastoral Care of International Students) Code of Practice 2016 (the Code) administered by the NZQA. Copies of the Code are available on request from Canterbury College or from the NZQA.

All students must read the information below. If the student is under 18 years of age, their parents or legal guardians must read the information.

Entry Requirements

Canterbury College has set clear entry requirements for each of its courses, which shall be as accessible as possible and are based on the requirements of the course. Details of entry requirements to Canterbury College’ courses and study options are advised to prospective students through overseas and local agents, at the time of enquiry or enrolment, as well as being published in Canterbury College’ promotional literature and prospectus. The information shall be up to date and accurate.

Withdrawals, Refunds & Cancellations

Courses less than 5 weeks

An international student may withdraw up until the end of the second working day and receive a refund of at least 50% of any amount paid.

A domestic student may receive a refund in accordance with the refund policy of Canterbury College.


Courses of 5 weeks and less than 3 calendar months

An international student may withdraw up until the end of the fifth working day and receive a refund of at least 75% of any amount paid.

A domestic student may receive a refund in accordance with the refund policy of Canterbury College.


Courses of 3 calendar months or more

An international student may withdraw up until the end of the tenth working day and receive a full refund of LESS a deduction for costs incurred by Canterbury College up to a maximum of 25% of any amount paid.

A domestic student may withdraw up until the end of the eighth working day and receive a full refund LESS administration costs of up to 10% of any amount paid, or $500, whichever is the lesser.

All applications for refunds made after the end of the applicable day will be in accordance with the refund policy of Canterbury College.


All Courses

  • Payments of all monies to Canterbury College will be made by the Public Trust
  • Students under 18 must obtain written permission from their parents to withdraw from their chosen course.
  • No refunds will be made to students who are asked to leave Canterbury College because of misbehaviour, poor attendance or violation of Canterbury College rules.
  • Except at the discretion of management, no refunds will be made to students for any other reason. Refund requests involving, for example, the serious illness or death of the student, parent or grandparent, sibling, spouse or child in the immediate family will always be considered.
  • In order to avoid delays in refund payment, students must apply in writing to the Financial Director, stating their reasons for withdrawing from Canterbury College. Any fees refunded will be returned to the student via a student-nominated bank account. Students less than 18 years old must have parental approval in writing for the nominated bank account. Canterbury College must inform Immigration New Zealand that the student is no longer studying with us.
  • Fees cannot be transferred to any other institution or student.
  • All refunds are made in NZ dollars.
  • Canterbury College is not responsible for any changes in the value of currencies or for students’ bank fees.
  • While in New Zealand, all students must have insurance cover for travel, accident, illness and loss of personal possessions.


Students less than 18 years old are enrolled subject to the following conditions:

  1. They must have a guardian, approved by Canterbury College, for the duration of their course.
  2. They must have travel, medical and personal insurance cover (see note above).
  3. They must live with their guardian or stay in accommodation by Canterbury College.
  4. They must not own or drive a motor vehicle or ride a bicycle to school while enrolled at Canterbury College.


Visas: We recommend students visit the Immigration New Zealand website (here) or a licensed immigration adviser (see here) for information and advice regarding obtaining a student Visa.

Accommodation: The school offers a comprehensive homestay service. Other options are available through various accommodation service providers; further information is available on request.



Canterbury College agrees to:

  • Provide a study place on condition that the student meets the conditions of this agreement.
  • Arrange suitable accommodation if requested.
  • Monitor accommodation arrangements made by Canterbury College on an on-going basis.
  • Help arrange travel and medical insurance if requested.
  • Provide a pleasant, safe, healthy and well equipped learning environment.
  • Provide quality teaching delivered by skilled tutors with appropriate qualifications.
  • Keep accurate records of student achievements and report them regularly to the student.
  • Keep accurate record of student attendance to ensure they meet Immigration New Zealand’s requirements.
  • Provide internal guidance and support in academic, personal and welfare matters, or help the student to gain external assistance if requested.
  • Respect the student’s rights and privacy, and provide in the Student Handbook and orientation clear guidelines for study and behaviour.
  • Protect the student’s personal information in accordance with New Zealand law, in particular the Privacy Act 1993 and Consumer Guarantee Act 1993.


The Student agrees to:

  • Accept the study place under the terms and conditions stated in this agreement and of his/her visa and permit.
  • Provide full details on accommodation requirements.
  • Notify Canterbury College at once if either contact or accommodation details change in any way.
  • Maintain appropriate travel and medical insurance during the planned period of study.
  • Respect the college premises, equipment and resources and keep them free from damage.
  • Ask about his/her progress and strive to apply any advice and guidance received.
  • Attend all classes and notify Canterbury College about all absences.
  • Advise Canterbury College about any disability or additional needs prior to enrolment, and seek advice from the College about any serious study or personal problem.
  • Respect the rights of staff and other students.


Students are advised of Immigration New Zealand’s attendance requirements for holders of Student Visas. Their attendance will be recorded and monitored, and ongoing support and advice will be provided to the students. Non-attendance at Canterbury College is a major barrier to learning and a significant indication of at risk students. Payment of tuition fees confers the right of parents and caregivers to expect their sons and daughters to receive a proper education.